Shipping Policy

Shipping Policy

This Shipping Policy explains how and when your order is processed, shipped, and delivered. It follows current e-commerce standards applicable in both the European Union (EU) and the United States (US).

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Delivery times depend on your location. Average delivery estimates:

• United States: 1-3 business days
• European Union: 1–3 business days
• International: 1–7 business days

These are general estimates and may vary depending on customs procedures, carrier delays, weather, peak season, or unexpected circumstances.

Possible Delays

Although most orders arrive on time, delays may occur due to:

• High seasonal volume (Black Friday / holidays)
• Customs inspections (for non-EU shipping)
• Carrier delays or strikes
• Severe weather conditions
• Incorrect or incomplete address information

Shipping Fees

Shipping costs are calculated at checkout based on your location and order weight. When free shipping is offered, it will be clearly displayed at checkout.

Customs, Duties, & Taxes (EU Compliance)

Orders shipped to countries within the European Union follow EU consumer protection rules. If customs fees apply (typically outside the EU/US), they are the responsibility of the customer.

Tracking Information

All orders include tracking. You will receive a tracking link via email once your order is shipped.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, contact us at helpemplesh@gmail.com and we will assist you according to US and EU regulations.

Incorrect Address

Customers are responsible for providing the correct shipping information. If a package is returned due to an incorrect address, additional shipping fees may apply.

Your Rights (EU Legal Notice)

EU consumers are entitled to clear delivery time information and must receive products within the time frame agreed at checkout. If delivery is significantly delayed, you may request a cancellation and full refund according to EU Directive 2011/83/EU.

Contact Us

For any shipping-related questions, contact us at: helpemplesh@gmail.com