Return Policy

Return & Refund Policy

Thank you for shopping with Emplesh. This policy outlines your return and refund rights in accordance with U.S. consumer protection rules and EU consumer law (Directive 2011/83/EU).


1. EU Right of Withdrawal (14 Days)

EU customers have the legal right to withdraw from their purchase within 14 days without giving any reason.

• The period begins when the item is delivered.
• You must notify us at to exercise this right.
• Refunds are issued within 14 days after returned goods are received or proof of return is provided.

Exceptions under EU law:

- Custom or personalized items
- Sealed hygiene-related goods opened after delivery
- Digital products once accessed or downloaded


2. U.S. & International Returns (30 Days)

Customers outside the EU, including the United States, may return eligible items within 30 days of delivery if the product is:

- Unused
- In original condition
- In original packaging

Some items may be non-returnable for hygiene, digital, or customization reasons.


3. Conditions for All Returns

To start a return, contact us at . Please ensure:

- You provide proof of purchase
- Items are in original condition
- Items are shipped to the return address we provide


4. Refunds

Once your return is inspected, we will inform you of approval or rejection.

Approved refunds are sent to the original payment method. Processing typically takes 3–10 business days.


5. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your card issuer
3. Contact your bank
If still unresolved, email us at .


6. Exchanges

We replace items that arrive defective, damaged, or malfunctioning. Contact us at for assistance.


7. Return Shipping Costs

• EU withdrawals: Customer pays return shipping (allowed under EU regulations).
• U.S. & International: Customer pays return shipping unless the item was defective or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.


8. Contact Information

For returns, refunds, exchanges, or questions:
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